JOOLZ warranties are integral to this commitment, providing active support beyond purchase and enabling the use of your product well into the future.
Register to enjoy the full benefits of your JOOLZ.
Our warranty applies whether you register your JOOLZ or not but registering gives you the best peace of mind as you will no longer need to retain a physical copy of your proof of purchase, and we can ensure that we have the absolute correct information in case of repair.
ONLINE WARRANTY
We know any time is a long time to hold onto a receipt, especially when you’re busy living life, so we keep an electronic record of your purchase on file for your peace of mind.
CONFIRMED OWNERSHIP
Those who register become official owners of their JOOLZ product. If your JOOLZ product was ever lost or stolen, your Unique Serial ID + registration become an easy way for us to help get it back to you.
FASTER SUPPORT
Our registration system is integrated with our help desk. Those who register can skip filling in the small details when filing a warranty claim.
GLOBAL NETWORK
The relationships we’ve built around the world allow us to ensure a resolution is always within arm’s reach, wherever the world finds you.
EXCLUSIVE ACCESS
Those who register also enjoy early access to exclusive content, including care & repair videos for your product and seasonal offers for JOOLZ owners, as well as travel tips and stories curated by JOOLZ .
The manufacturer, Milk Design BV, with its main establishment in Amsterdam (hereinafter referred to as: ‘Joolz’), provides its strollers and accessories (hereinafter jointly and severally referred to as the: ‘Product’) under a warranty that is subject to the following conditions:
1. The manufacturer’s warranty period is 24 months from the date of purchase as indicated on the sales receipt. The remaining warranty period for the original product applies to a replacement part or product, or a repaired product.
2. This manufacturer’s warranty applies only in the region in which the product was purchased.
Joolz only guarantees that the product complies with legal provisions or government regulations that apply in the area where the product is sold.
Joolz reserves the right to apply a different manufacturer’s warranty in those specific areas.
This manufacturer’s warranty applies only to a product purchased for private use.
This manufacturer’s warranty expressly does not apply to any product used for commercial purposes, including but not limited to products for commercial rental.
3. This manufacturer’s warranty entitles the consumer to have the product repaired unless Joolz is of the opinion that the product needs to be replaced.
4. Joolz reserves the right to discontinue certain models, colours, fabrics or accessories. In the event of replacement during the warranty period, consumers will receive another equivalent product in a similar colour or fabric. Joolz also reserves the right to replace a complete chassis or to provide reconditioned parts as a replacement.
5. In order to submit a claim under the manufacturer’s warranty, you must provide Joolz with the following:
6. The manufacturer’s warranty does not affect your statutory rights, such as the right to hold the retailer liable for defects.
The manufacturer’s warranty on the product covers the following:
THE MANUFACTURER’S WARRANTY IS NOT APPLICABLE IN THE FOLLOWING CIRCUMSTANCES:
The manufacturer’s warranty period for this product is 24 months from the purchase date indicated on the receipt. The receipt should be kept in a safe place and a copy made. If you submit a claim under this warranty, please contact the shop where you purchased the product first.
If the retailer cannot repair the defect or if you bought the product directly from Joolz, please contact Joolz by sending an e-mail to info@joolz.com.
For complaints that occur outside the warranty period, please also first contact the shop where you bought the product.
Joolz reserves the right to change the conditions of this manufacturer’s warranty. You will find the conditions of the latest manufacturer’s warranty on our website: http://www.joolz.com/warranty
We pride ourselves on manufacturing high-quality products that meet the highest quality standards.
Please contact your retailer whenever you need to replace a part of your Joolz product. Or purchase available parts directly via www.joolz.com
If you need more information and assistance regarding warranties, don’t hesitate to contact us.
